Refund & Cancellation

Refund & Cancellation Policy for biofarmer.shop

Last Updated: 21 November 23

Thank you for shopping at biofarmer.shop. We appreciate your trust in our products and services. Please read this policy carefully before making a purchase.

Refund Policy:

1. Damaged or Defective Products:
   If you receive a product that is damaged or defective, please contact our customer service team at info@biofarmer.shop within 7 days of receiving the item. We may request photos or other evidence to assess the damage. Upon verification, we will either replace the product or issue a refund, depending on your preference.
2. Product Quality Concerns:
   If you are dissatisfied with the quality of a product, please contact us within 4 days of receiving the item. We may ask for details regarding your concerns. If it is determined that the product did not meet our quality standards, we will offer a replacement or refund.
3. Change of Mind:
   We do not accept returns or offer refunds for products due to a change of mind. Please ensure that you carefully review your order before completing the purchase.

Cancellation Policy:

1. Order Cancellation by Customer:
   You may cancel your order within 24 hours of placing it. To cancel, please contact our customer service team at info@biofarmer.shop with your order number and the reason for cancellation. If your order has not been processed, we will issue a full refund. If the order has already been processed, it cannot be canceled.
2. Order Cancellation by biofarmer.shop:
   We reserve the right to cancel an order in case of unavailability of products, pricing errors, or any other reason. If we cancel your order, you will be notified, and a full refund will be issued.

Refund Process:

1. Refunds will be issued to the original payment method used during the purchase.
2. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

Contact Information:

If you have any questions about our Refund & Cancellation Policy, please contact us at:

Email: info@biofarmer.shop

We reserve the right to modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.